Return Policy & FAQs

Returns: Items may be returned or exchanged if there is a product defect only. Items must be unused, not washed and shipped back to the seller within 7 business day for a full refund. You can contact us for a shipping label. *Refunds will not be given for sizing issues. Please measure your children and refer to the size charts. If a question on sizing arises please contact me before ordering. 

Turnaround Time: Our current turnaround time is 2-4 weeks for regular orders and 6-8 weeks from the date the preorder closes for preorders. All of our items are handmade and take time but the quality is exceptional and well worth the wait.

Shipping Questions: PLEASE ALLOW 1 WEEK - 10 DAYS for your tracking to update once we print your shipping label. We print them in batches of orders that are being sewn for that week. Once an order is completed, we mail it that day. Unfortunately, we have no control over the post office and how long it takes the order to get to you once we ship it. Plan ahead during the holidays because the shipping time increases during the busy season.

Our email address is ashandaspens@gmail.com Please direct any questions or concerns there. We will reply within 24 - 48 hours. Messages through social media are hard to keep track of so please be sure you send us an email.